Supporters say they play a unique role in providing an ethical home for people’s savings cash, and affordable loans to those who may otherwise be forced to turn to high-cost lenders or loan sharks. To find a credit union that you may be eligible to join, go to .uk There are about 400 of them in the UK, and membership is based on a “common bond”, which might be working in a particular industry or living in a certain area. However, some people may be concerned that since January, five have ceased trading.Ĭredit unions are not-for-profit cooperatives owned and controlled by their members that have traditionally specialised in loans and savings for the less well-off. These moves could help make credit unions a serious mainstream alternative to UK banks and other big players. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.At the same time, more than a dozen credit unions have banded together to run a prize draw savings account in which every month one person wins £5,000, in a bid to attract new customers to deposit money with them.Īnd changes in the pipeline mean they will for the first time be able to offer products such as car finance to their members.Maintains customer confidence and protects credit union operations by keeping information confidential. Complies with operations and security procedures.Informs and advises member of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity. Troubleshoots and resolves member and internal inquiries in a timely, professional and accurate manner.Seeks opportunities for to improve efficiency and communicates to leadership. Works actively toward individual, branch and credit union goals while ensuring quality service is provided.Demonstrates customer service skills, attentiveness, tact and diplomacy in dealing with members and co-workers. Maintains knowledge of product and service offerings. Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them. Proactively identifies and recommends products and services for the betterment of the member.Provides feedback to Branch Operations based on observations to identify and support continuous improvement. Provides coaching and assists with the training of other employees as needed. Maintains knowledge and thorough understanding of credit union processes, products and services to effectively assist members in the assigned capacity.Maintains limited occurrences and amounts of Over/Short per policy and returned checks. Accurately records transactions and reconciles cash drawer. Conducts thorough examination to verify information, member identification and document legality and ensures confidential information is protected and secured. Obtains and accurately records information required for the provision of services. Processes transactions, answers inquiries and resolves problems or discrepancies with member accounts.Provides friendly, professional, and confidential assistance to members promoting positive member experience. Proactively seeks out cross training opportunities to better assist members. Can assist members with their financial needs by servicing transactions, counseling on product selection or use, opening new accounts and processing consumer loans. Summary: Responsible for accurately processing financial transactions and being an effective source of information for members: in the branch, drive-thru window or by telephone.
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